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Techscope Technologies
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Techscope Technologies
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Techscope Technologies

SAP Business One Support

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SAP Business One support: choosing the right partner for your business

Top-Notch Support

We have been serving our esteemed clients for years now, and over the years, TechScope has been able to maintain a top-notch slot because of its watchfulness and alertness. Our scope of service is not merely limited to having the clients on board. We remove rendering services that set the benchmark of higher customer service standards. Hence, our team is always ready to resolve all the queries.

We have a maintenance contract that is tailored as per your business requirements. Many companies adopt ERP solutions to make their business processes work faster and easier.

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Account Management

Account Management

Techscope Technologies will assign a Senior Consultant as Account Manager for you. The Account Manager will be the first point of contact for you for all matters except routine Annual Maintenance & Helpdesk Services.

The Account Manager will be responsible for:

  • Maximizing the benefits to you from its relationship with SAP and Techscope Technology
  • Ensuring that products is always appraised about the latest developments at SAP & Inecom
  • Escalating to you and Techscope Technologies management any issue that needs to be addressed on priority, e.g. preparing products, India for the new GST tax regime in close coordination with SAP & Inecom
  • Ensuring that Techscope Technologies ranks high (at least 4 on a 5 point scale) on the Customer Satisfaction Index at all surveys launched by Techscope Technology

Support Contract

Ticket Logging
  • Provides you with Unique User-ID and Password to Web-Support Ticketing System (WSTS) upon entering maintenance contract.
  • Issues shall be raised by logging tickets using WSTS portal.
  • Support executives will respond to issues within the time frame as per the priority matrix – Emergency/Critical, Major-Functional impact, or Normal-Low user impact.
  • Techscope Technologies consultant will reply to your ticket by providing a solution / asking some more information for further investigation of the issue or conduct on-line session deemed necessary by the consultant.
  • Smoother Communication and Navigation between customers as well as consultants with Techscope Technologies Support Dashboard.
  • Customers, being the key decision maker, can decide if the issue is really resolved and they want to close the ticket or not.
  • Every customer has 2 named consultants assigned to him, one Functional and one Technical; one Primary and one Back-up
  • The SLA for High, Medium and Low, priority tickets are tracked.
  • Techscope Technologies targets to maintain a minimum of 90% SLA
  • The Customers can track the SLA on the WSTS Portal.
Business Support Hours
  • We will reach out to our customers via telephone as soon as possible.

AMC versus Helpdesk

AMC
  • Analysis & Diagnosis of Fault logs
  • Access to SAP Support
  • Bug fixes (defect solving service)
  • Delivery of New Patches
  • Delivery of New Versions
One Girl Working On Laptop & Other Girl Explaining Her
Two Men Working On Desktop

HelpDesk

Supply of:
  • Inecom Reports Add-on
  • Extended Inventory Add-on
  • Extended Finance Add-on*

How to queries

Minor changes to:
  • Print Layouts
  • Query Reports
  • Transaction Notifications
  • B1iF Scenarios
  • Upgrade to new versions
  • Formatted Search
  • Approval Procedures
  • Alerts
  • Application of new patches

We’d Love to Hear
From You

Get in touch

[email protected]

Call Us

+91 84609 12882

Contact Us

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    • Privacy Policy
    • Terms & Conditions

    Designed & Developed with ❤️
    by HB Softweb

    © 2026 Techscope Technologies Pvt. Ltd.
    Techscope Technologies
    Phone-alt Email Icon Facebook Icon-linkedin

    Cities

    Subscribe To Our Newsletter

    • Privacy Policy
    • Terms & Condition

    Designed & Developed with ❤️ by HB Softweb

    © 2026 Techscope Technologies Pvt. Ltd.

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      to the next level
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      Let's take your business
      to the next level
      together!